crickex in Privacy Policy

This privacy policy applies to the crickex in platform and all related services. When you open an account, log in, place bets, or use any service on crickex in, the terms of this policy take effect. This document explains what types of information we collect, why we collect it, and how that information is used.

Reading this privacy policy alongside our detailed information about crickex in will give you a complete picture of our platform. We believe user privacy is a fundamental right, and all our data-related activities are conducted accordingly.

This policy applies to users located in Bangladesh. Continuing to use crickex in services will be taken as your agreement to all terms of this policy. This policy is linked to our Terms and Conditions — both documents should be read together.

2.1 Information You Provide Directly

We collect information you provide directly when registering and using services on crickex in. This includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Financial transaction details — mobile banking information applicable to deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
• Information and messages provided when contacting customer support

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device identification details
• Browser type, version, and operating system
• Time spent on the platform and browsing behaviour
• Login time, location, and frequency
• Game play history and betting activity

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, limited information may be collected from trusted third-party service providers.

crickex in uses the collected information for the following purposes:

3.1 Account Management and Verification

The information provided is used to create your account, verify your identity, and ensure secure login. Confirming age verification is an important responsibility for us — crickex in provides services only to those aged 21 and above.

3.2 Processing Financial Transactions

Payment information is used to process deposit and withdrawal requests via bKash, Nagad, Rocket, or bank transfer. The main goal of this use is to ensure the security and accuracy of transactions.

3.3 Providing Customer Support

When providing assistance via 24/7 live chat and email, your account information is used to resolve issues. This allows your problems to be resolved quickly and accurately.

3.4 Security and Fraud Prevention

Information is analysed to detect and prevent unusual activity on accounts, multiple accounts, or fraudulent behaviour.

3.5 Sending Relevant Communications

Based on your preferences and consent, you may be informed about bonuses, promotions, and important service updates. You can request to stop receiving these communications at any time.

crickex in uses industry-standard technology and practices to protect your information. Our security measures are as follows:

4.1 Encryption Technology

All data transfers are secured with SSL (Secure Socket Layer) encryption. The padlock icon in your browser confirms that the connection is secure.

4.2 Server Security

Data is stored on secure servers and regular security audits are conducted. Multiple layers of security are in place to prevent unauthorised access.

4.3 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary to meet applicable legal and financial obligations thereafter. After a request to close an account, personal information is not actively processed beyond the required period.

4.4 Internal Access Controls

Only authorised staff who need access to information as part of their work can view your personal data. All staff are bound by confidentiality agreements.

crickex in does not sell your personal information or provide it to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

5.1 Service Providers

Necessary information may be shared with trusted third-party organisations for payment processing, identity verification, and technical support. These organisations are also required to follow the same standard of privacy policy.

5.2 Legal Obligations

Information may be provided in response to applicable laws in Bangladesh, judicial orders, or legitimate requests from government authorities.

5.3 Fraud Prevention

Information may be shared with relevant authorities to prevent fraud, money laundering, or other unlawful activities.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. Users will be duly notified before any such change.

The crickex in platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that improve your browsing experience.

6.1 Essential Cookies

These cookies are necessary for the website to function properly. Maintaining login sessions, cart functions, and security cookies fall under this category. Disabling them may affect the core functionality of the site.

6.2 Analytical Cookies

Statistical cookies are used to understand how our platform is being used. This information helps improve the quality of the service.

6.3 Preference Cookies

These cookies are used to remember your language preference, display settings, and other personalised settings.

6.4 Cookie Controls

Cookies can be controlled or deleted from your browser settings. However, disabling certain cookies may limit the functionality of the platform.

crickex in respects the data-related rights of its users. You may exercise the following rights:

7.1 Right to Access Information

You have the right to request to see what information we hold about you. This request can be made through customer support.

7.2 Right to Correct Information

If you believe the information we hold is incomplete or incorrect, you have the right to request a correction.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal or financial obligations.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for marketing communications or other specific purposes.

To exercise these rights or to raise any concerns, contact us via our 24/7 live chat. For more information on rights and protections related to responsible gaming, see our Responsible Gaming guidelines.

crickex in is strictly not for those under 21 years of age. We do not intentionally collect or process information from minors.

Age verification is mandatory during the registration process. If a user is found to be under 21, that account will be closed immediately and the related information will be deleted.

If a parent or guardian believes their child has opened an account on crickex in, please contact our customer support immediately.

crickex in reserves the right to revise this privacy policy from time to time. This policy may be updated due to expansion of services, use of new technology, or changes in law.

For significant changes, users will be informed via their registered email or a notice on the platform. Continuing to use the service after the date of the change will be taken as your acceptance of the updated policy.

The most recently effective policy will always be available on this page. Older versions may be provided upon request.

If you have any questions about the content of this policy, you may also find relevant answers in our FAQ section.

If you have any questions, concerns, or complaints about this privacy policy, contact us through the following channels: